Returns & Exchanges
At Tales of, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our items, returns are generally not accepted unless the goods arrive damaged or defective. If your order doesn't meet our high standards, we are committed to making it right through a replacement or refund.
Inspect Your Delivery
Please examine your package immediately upon arrival and take clear photos of any damage to the packaging or the food products themselves.
Contact Our Team
Email our support team within 48 hours of delivery with your order number and the photos of the affected items to initiate a claim.
Evaluation Process
Our culinary quality team will review your request within 2 business days to determine if a replacement or a full refund is appropriate.
Resolution
Once approved, we will either dispatch a fresh shipment at no extra cost to you or issue a credit back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing